Frequently Asked
Questions

We offer a comprehensive suite of AI-powered creative services including Creative Intelligence, AI Visual Generation, AI Video Content, Pre-Production Intelligence, Post-Production AI, Audio & Music AI, and Marketing & Distribution support. Each service is designed to enhance and accelerate your creative workflow.

Simply reach out through our contact page or schedule a consultation. We'll discuss your project needs, timeline, and goals. After understanding your requirements, we'll provide a tailored proposal and, once approved, assign a dedicated project manager to guide you through the process.

Not at all! Our team handles all the technical aspects of AI implementation. You focus on your creative vision, and we translate that into AI-powered deliverables. We work with clients from all backgrounds, from individual creators to enterprise studios.

We work across entertainment, advertising, gaming, corporate communications, e-commerce, and more. Our AI tools are versatile enough to serve any industry that requires high-quality visual, video, or audio content.

A project is defined by scope, not time. We work with you to define deliverables upfront, so you know exactly what you're getting. Typical projects include concept development, production, and final delivery of AI-generated assets. The complexity and number of deliverables determine which pricing tier fits best.

Absolutely! Our Professional and Enterprise tiers are designed for multi-service projects. We often combine visual generation, video production, and audio services for comprehensive campaigns. This integrated approach often yields better results and cost efficiency.

We accept all major credit cards, bank transfers, and PayPal. For Enterprise clients, we can also arrange custom payment terms and invoicing schedules. A 50% deposit is typically required to begin work, with the balance due upon delivery.

We offer a satisfaction guarantee on all projects. If you're not happy with the direction during the initial concept phase, we'll revise or refund your deposit. Once production begins, refunds are handled on a case-by-case basis depending on work completed.

Most projects are completed within 2-4 weeks, depending on complexity. Simple single-service projects can be delivered in as little as 5-7 business days. Rush delivery options are available for time-sensitive campaigns at an additional cost.

The Starter plan includes 1 revision round, Professional includes 3 rounds, and Enterprise offers unlimited revisions. Each round allows you to provide feedback on all deliverables, and we'll refine until you're satisfied within that round.

We adapt to your preferred communication style. Options include email, Slack/Teams integration (Professional and above), video calls, and our project portal. You'll have a dedicated project manager as your main point of contact.

Yes! We believe in collaborative creation. You'll receive regular updates, previews, and checkpoints throughout the project. This ensures we're aligned on direction and allows for course corrections early in the process.

We leverage the latest in generative AI including diffusion models, large language models, neural audio synthesis, and proprietary tools we've developed in-house. We continuously evaluate and adopt new technologies to deliver the best results.

Every deliverable goes through our multi-stage quality assurance process. This includes AI output refinement, human creative review, technical QC, and final approval. Our team of experienced creatives ensures outputs meet professional standards.

Yes! We can work with your brand guidelines, existing assets, and style references to ensure AI outputs align with your visual identity. For Enterprise clients, we can even fine-tune AI models specifically for your brand.

We deliver in industry-standard formats optimized for your use case. This includes high-resolution images (PNG, TIFF, PSD), video files (ProRes, H.264, various codecs), audio (WAV, MP3, stems), and source files where applicable.

You do! All plans include standard commercial usage rights for the deliverables we create for you. This means you can use the content in your marketing, products, and commercial projects without additional licensing fees.

For global campaigns, perpetual licensing, or content that will be widely distributed, our Extended Licensing add-on provides comprehensive coverage. This includes unlimited geographic and temporal usage rights.

The legal landscape around AI content is evolving. We structure our deliverables to maximize your protectable rights, often combining AI generation with human creative input. We recommend consulting with your legal team for specific use cases.

Yes, we're happy to sign NDAs and adhere to strict confidentiality requirements. Enterprise clients receive dedicated secure infrastructure, and we can accommodate specific security and compliance needs.

Support varies by plan: Starter includes email support (48hr response), Professional adds Slack/Teams with same-day response, and Enterprise gets 24/7 priority support with a dedicated team. All plans include project manager support during active projects.

Yes! Our Retainer Hours add-on provides monthly dedicated hours for ongoing AI creative support. This is ideal for agencies and brands with continuous content needs. Retainer clients also receive priority scheduling and discounted rates.

Absolutely. Enterprise clients have access to training workshops and knowledge transfer sessions. We can help your team understand AI capabilities, best practices, and how to effectively brief and direct AI-powered creative work.

Yes, we have white-label and partnership programs for agencies and production studios. This allows you to offer AI-powered services to your clients while we handle the technical execution. Contact us for partnership details.